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Aurora Cannabis Inc. is a world-renowned integrated cannabis company with an industry-leading reputation for continuously elevating and setting the global cannabis industry standard.

 

Through our wholly owned subsidiaries, strategic investments, and global partnerships, Aurora provides a wide range of premium quality cannabis and hemp products and services, develops innovative technologies, promotes cannabis consumer health and wellness, and delivers an exceptional customer experience across all its brands.

Aurora’s operations span multiple continents and focuses on both the medical and recreational cannabis production and sales, patient education and clinic counselling services, home hydroponic cultivation, extraction technologies and delivery systems, and hemp-based food health products.

 

We operate around the globe pursuing new and emerging cannabis markets where possible through our owned network of import, export and wholesale distributors, our e-commerce and mobile applications, brick and mortar retail stores, as well as grocery store retailers, and pharmacies.    

 

IS SUPPORT ANALYST

 

Aurora is recruiting for an Information Services (IS) Support Analyst for our Bradford facility. The successful candidate for this role will report directly to the IS Support Lead, East.  They will be a strong addition to our growing team and required to collaborate effectively in a positive and friendly manner in order to meet the needs of a dynamic and growing organization.  Working with other members of IS in various locations, as well as dealing with other departments throughout the organization, strong communication skills are a necessity. As this is an evolving role, flexibility and the ability to accommodate and handle change is a must. Travel within the GTA may be required, so the successful candidate must have their own vehicle.

 

Main Responsibilities:

  • Act as an IS Support Analyst for our facility in Bradford, with travel to other GTA offices when needed
  • Provides first call resolution on incoming incidents and service requests, as necessary
  • Provide support for all workstation and software licensed by the organization
  • Configure and maintain workstations including imaging, software installations, data backup, and data recovery
  • Create and update user accounts as part of the beginning of service, end of service, and change of service processes for employees
  • Assist in managing and maintaining onsite infrastructure as required
  • Ensures workstations are configured to meet the needs of employees and complies with corporate policy
  • Configure and maintain the electronic, digital, mobile equipment, and devices
  • Manage and complete end-user requests through an enterprise ticketing system
  • Maintains quality process controls by following organization standards and policies
  • Ensures all employees are compliant with the IS department policies and procedures
  • Participate in global IS projects as required
  • Adheres to organizational policies and procedures
  • Other duties may be assigned as deemed necessary
     

Qualifications:

  • Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or a related discipline
  • 3 to 5 years of experience in an IS support role
  • Previous experience with Apple products and Mac OS is a plus
  • Previous help desk experience is considered an asset
  • Experience with the Microsoft O365 suite of applications
  • Experience with Google G-Suite and Google Apps
  • Experience troubleshooting network and wireless issues is considered an asset
  • Application troubleshooting experience
  • Bilingualism is considered an asset

 

We would like to thank all applicants for their interest but only those selected for an interview will be contacted.

 

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Aurora Cannabis Inc. is an Equal Opportunity Employer


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