Operational Support Specialist, Aurora River Operations

This role provides in-person support at our Bradford facility location and there are times when it will be necessary to provide support in-person at other locations, including Markham.  Although not regularly required, commitments may extend beyond regular office hours to provide support across multiple time zones internationally.


A Little About Us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!


We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.


Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.


Job Summary

You’re organized, motivated, and determined. You anticipate needs a mile away and constantly think four steps ahead. You have a positive attitude that can navigate any challenge and you’re not afraid to step outside your comfort zone to help others. You’re a whiz at MS office and enjoy establishing processes, scheduling meetings, and getting things done– and this is why we have the perfect opportunity for you!


We’re searching for an ambitious professional to plant their roots with us as an Operational Support Specialist .  In this role, you will support the River Site Leadership team, collaborate with all levels of the organization to improve processes and help our team achieve global success. Sound exciting? Here is a little more…


As an Operational Support Specialist, you will:

  • Set up proper reporting and documentation for department KPI’s and daily targets
  • Assist in research, analysis, and preparation of special projects and reports
  • Prepare necessary presentation materials for meetings
  • Attend meetings, record minutes, and follow up on action items to ensure timely completion
  • Formalize timelines and track completion dates on new programs and processes
  • Monitor project progress, track milestones, and ensure deliverables are met
  • Develop and maintain an efficient filing system for easy retrieval of information
  • Participate in the Social Committee through implementing employee engagement activities, including special events
  • Arrange facility tour requests, seminars, workshops, and lunch and learns
  • Serve as the primary point of contact for internal and external stakeholders on local facility matters
  • Process incoming and outgoing mail, manually or electronically
  • Support calendar management including scheduling appointments and meetings efficiently
  • Coordinate travel arrangements (accommodation, flights, vehicles, etc.) as requested and ensure expenses are submitted through Concur
  • Support managers to ensure the smooth flow of information and activities in a multifaceted operation with ever-changing priorities
  • Handle sensitive information appropriately and use good judgement in problem solving while ensuring critical timelines are met
  • Liaise with project stakeholders to maintain effective communication and a close working relationship with other departments within the company
  • Compose, review, and follow through on internal and external communication with a commitment to accuracy and attention to detail
  • Populate a weekly time sheet for the retroactive capitalization of hours
  • Other tasks that may be assigned from time to time


You will be setup for success if you have…

  • A minimum of three years’ experience supporting Operations management and leadership teams (ideally in a public company environment)
  • Post-secondary education, such as a University Degree or College Diploma, in Project Management, Business, Office Administration, or related field (we would also welcome an equivalent combination of education, training, and experience)
  • Strong technical skills, adept with Google Apps for Business, Google Office, MS Office
  • Previous experience supporting corporate communications, managing confidential information, and navigating in fast-paced environments with minimal supervision


We can’t wait to meet you if you are…

  • A self-motivated individual who leads with integrity and always thinks four steps ahead
  • A detail-oriented professional with excellent time management who can prioritize task effectively in a fast-paced environment
  • A dynamic relationship builder with the ability to collaborate and nurture long-term partnerships with all levels of an organization
  • An organized initiator who thrives under pressure and can balance multiple projects at once and successfully navigate challenges with a positive attitude
  • A natural communicator who specializes in executive communications and can convey complex information in simple formats


Why you’ll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here’s how we do it… 

  • Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! With flexible working hours to paid sick and vacation time, you will be empowered to achieve work-life balance in all that you do.
  • Total rewards: we will motivate you to go above and beyond with a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.
  • Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dental care premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team, that will provide you with $1,500 of coverage each year (because we truly believe cannabis is the best medicine). 
  • Life-long learning: we’re lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
  • Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations.


  • Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with medical cannabis.

Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by a human recruiter (not a robot) shortly after you apply, and our team will contact you via email if we see a fit.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways! We would love to review your application to see if you’re the right fit or find you an alternative opportunity.


 Not the role for you? That’s okay! Visit our careers page to find the perfect opportunity for you or share this posting with a friend or colleague that you think would be a great fit (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know.

 If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.

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