Share this Job

Aurora Cannabis Inc. is a world-renowned integrated cannabis company with an industry-leading reputation for continuously elevating and setting the global cannabis industry standard.
Through our wholly owned subsidiaries, strategic investments, and global partnerships, Aurora provides a wide range of premium quality cannabis and hemp products and services, develops innovative technologies, promotes cannabis consumer health and wellness, and delivers an exceptional customer experience across all its brands.
Aurora’s operations span multiple continents and focuses on both the medical and recreational cannabis production and sales, patient education and clinic counselling services, home hydroponic cultivation, extraction technologies and delivery systems, and hemp-based food health products.
We operate around the globe pursuing new and emerging cannabis markets where possible through our owned network of import, export and wholesale distributors, our e-commerce and mobile applications, brick and mortar retail stores, as well as grocery store retailers, and pharmacies.
CRM Functional Analyst

Reporting to the Manager of IS Applications, the CRM Functional Analyst role is a critical position supporting key stakeholders in the design, implementation and optimization of business processes with a focus on Microsoft Dynamics CRM. The role is responsible for maintaining the overall integrity of the design, configuration, reporting and business processes.
•    Subject Matter Expert (SME) for Microsoft Dynamics CRM
•    Focused on working with key stakeholders to support the Microsoft Dynamics CRM application including ongoing maintenance and roll-out of new modules and organizational entities
•    Understands company business processes as required to provide support
•    Works in conjunction with internal and external IT professionals to provide support for application maintenance, modification and enhancement as required through problem solving, testing, reports development and documentation
•    Works with business users and application developers to identify bugs, recommend, prioritize and implement enhancements
•    Communicates with stakeholders (written and verbal) clearly to ensure support issues and project tasks are dealt with quickly and efficiently
•    Provides training on processes in relation to the system
•    Develops and executes test plans, and assembles and documents test results when required 
•    Liaise and collaborate with various international offices and internal departments.
•    Assists in the design and deployment of internal control policies
•    Participates in ad-hoc projects as required by management.
•    Documents and implements process changes and improvements.
•    University degree or diploma in Information Systems, Business or related discipline
•    Must have 3+ years’ experience with one or more of Microsoft Dynamics CRM (Preferred) or another large-scale CRM (, SugarCRM, ZenDesk)
•    Strong business expertise, a keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and deliver business and customer value.
•    Leading or participating in design sessions with key business users, gathering and documenting business processes and requirements for the system
•    Configuring the CRM system, related customizations and reports to model the business’s organizational process
•    Advising business users on best practices for CRM, development or integration processes
•    Balance business users requests and requirements with technical constraints
•    Mocking up specifications and facilitating the completion, testing and deployment of development projects
•    Installing and maintaining versions of 3rd party add-on products
•    Building and configuring CRM forms, views, dashboards and workflows
•    Working closely with BI team or other resources for completion of projects related to the CRM system
•    Working with internal support members to resolve technical issues with integrations, SQL, SSRS and other related technologies
•    Document business and technical designs
•    Effectively prioritize and execute tasks in a fast pace, high-pressure environment.
•    Strong analytical, problem-solving, and interpersonal skills
•    Experience working in a team-oriented, collaborative environment.
•    Broad understanding and experience in supporting IT systems in large enterprise environments
•    Experience with ITIL or similar frameworks including Change Management, Release Management, Configuration Management and Software Development Lifecycle
•    Proficiency with Microsoft Office Suite
•    Comfortable training individuals or groups in a “train-the-trainer” setting
•    Team-oriented, ability to build relationships effectively
•    Attention to detail and accuracy
•    Must be a self-starter and able to work independently

We would like to thank all applicants for their interest but only those selected for an interview will be contacted.


If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.


Aurora is an equal opportunity employer. At Aurora, we are committed to do business inclusively and accommodate applicants with disabilities. If you require accommodation (including, but not limited to, an accessible interview site, alternate format of job posting) during the recruitment and selection process, please let our Recruitment team know.

Job Segment: Medical, Social Media, Information Systems, Database, SQL, Healthcare, Marketing, Technology