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Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, CanniMed, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched.

 

IS SUPPORT

 

Aurora Cannabis Inc. is currently recruiting for one IS Support professional to join our Information Services team! Reporting to the Desktop Support Lead, Central, the successful candidate(s) will focus on providing support to employees across multiple departments throughout our Polaris and Sky facilities. The ideal candidate must have strong technical and communication skills, with an aptitude for excellent client-service. As this is an evolving role, flexibility, and the ability to accommodate and handle change is a must.

Main Responsibilities:

  • Configure and maintain computers, (laptops and desktops) including provisioning through imaging from the network and manual install, data backup and recovery
  • Workstation peripheral device set-up and configuration (includes VOIP phones, headsets, video conferencing, print and scanning devices)
  • Ensure devices are configured to meet the needs of employees within corporate policy
  • Manage the company’s electronic, digital, and cellular equipment and devices
  • Provide IT support for all computers and applications licensed by the company
  • Handle requests through Service Now, accurately logging issues and steps to resolution
  • Maintain quality process controls by following organization standards and policies
  • Support employees in following corporate IT policies and procedures
  • Adhere to organizational policies and procedures
  • Collaborate with technology teams across the organization
  • Other duties may be assigned as deemed necessary

 

Qualifications:

  • Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or related discipline
  • 2+ years’ experience in Information Technology Support
  • Previous helpdesk experience is considered an asset
  • Demonstrate strong communication and interpersonal skills
  • Experience with Microsoft Office, Office 365 and Microsoft Teams
  • Network & Wireless troubleshooting experience
  • Application troubleshooting experience
  • Bilingualism is considered an asset

 

We would like to thank all applicants for their interest but only those selected for an interview will be contacted.

 

Aurora Cannabis Inc. is an Equal Opportunity Employer.

 

 


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