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Aurora is recruiting for a Service Desk Analyst for our downtown Edmonton office. The successful candidate for this role will report directly to the Manager, Service Desk and Desktop, and will be a strong addition to our growing team. Working with other members of IS in various locations, as well as dealing with other departments throughout the organization, strong communication skills are a necessity. As this is an evolving role, flexibility and the ability to accommodate and handle change is a must.


Main Responsibilities:


  • Act as a Service Desk Analyst for Aurora and subsidiaries
  • Provide IS support for all workstation and software licensed by the organization
  • Configure and maintain workstations including imaging, software installations, data backup, and data recovery
  • Create and update user accounts as part of the beginning of service, end of service, and change of service processes for employees.
  • Assist in managing and maintaining onsite infrastructure as required
  • Ensures workstations are configured to meet the needs of employees and complies with corporate policy
  • Configure and maintain the electronic, digital, mobile equipment, and devices
  • Manage and complete end-user requests through a ticketing system
  • Maintains quality process controls by following organization standards and policies
  • Ensures all employees are compliant with the IT department policies and procedures
  • Participate in global IS projects as required
  • Adheres to organizational policies and procedures
  • Other duties may be assigned as deemed necessary



  • Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or a related discipline
  • 3 to 5 years of experience in an IS support role
  • Previous experience with Apple products and Mac OS is preferred
  • Previous help desk experience is considered an asset
  • Experience with the Microsoft O365 suite of applications
  • Experience troubleshooting network and wireless issues is considered an asset
  • Application troubleshooting experience
  • Bilingualism is considered an asset


We would like to thank all applicants for their interest but only those selected for an interview will be contacted.


Aurora Cannabis Inc. is an Equal Opportunity Employer.