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Reporting to the Team Lead and Director of Patience Experience. Intake is the first point of contact between patients who want to be seen as a patient and are needing a physician to assist them.  Intake vets and uploads referral forms and qualifies patient in our system. This team also reaches out to Doctor offices when a Request for  Information (RFI) is needed on behalf of the patient. 



  • Vetting medical documents and referrals
  • Sending faxes to physician offices
  • Calling physician offices to request and obtain additional information
  • Significant data entry and document management
  • Perform record keeping duties
  • Provide administrative and clerical support
  • Maintain patient files, records, and other information with a high degree  of accuracy
  • Perform other duties as assigned



  • University degree or equivalent
  • Excellent working knowledge of Windows-based EMR software applications
  • 2 years data entry/transcription experience     
  • Medical Office experience required
  • Superior verbal and written communication skills    
  • Demonstrated ability to utilize and understand Medical Terminology
  • Proven analytical and problem-solving skills



  • Has reliable access to transportation to get to and from office 
  • Resides within proximity to St. Catharines
  • Ability to use a high degree of tact, diplomacy and discretion in  working with others
  • Ability to follow detailed instruction
  • Ability to work effectively as part of a team



  • Ability to type a minimum 50 wpm, minimum 
  • Demonstrated proficiency in computer word processing, spreadsheet applications and specialized Electronic Medical Record (EMR) systems
  • Strong document management skills



  • A professional office demeanor including phone etiquette and business communication skills
  • Strong conflict resolution skills
  • Strong interpersonal skills including business communication
  • Ability to communicate effectively using all communication vehicles



  • Demonstrated ability to make quick decisions and solve tough problems
  • Works well independently, can manage multiple priorities, and is solutions oriented
  • Ability to organize and prioritize multiple tasks and work roles


We would like to thank all applicants for their interest but only those selected for an interview will be contacted.


If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.


Aurora is an equal opportunity employer. At Aurora, we are committed to do business inclusively and accommodate applicants with disabilities. If you require accommodation (including, but not limited to, an accessible interview site, alternate format of job posting) during the recruitment and selection process, please let our Recruitment team know.

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