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Reporting to the Manager of Client Care (Markham), the Registration Agent will assist clients in understanding the basic procedures and processes for access to medical Cannabis. The responsibilities of the successful candidate will include but are not limited to the following



  • Processing client medical documents and registrations
  • Assist in trouble trackshooting required to resolve any account issues.
  • Ensuring that documents and procedures adhere to regulations
  • Manage a large volume of client documentation with a strong attention to detail
  • Form and maintain positive relationships with the staff at clinics and physician’s offices
  • Update and process documents in our database
  • Maintain a high level of accuracy and confidentiality with client information
  • Ability to manage various types of clients and demonstrate empathy
  • Assist clients with forms and online procedures
  • Compliance to strict guidelines and regulations, and communicating these using approved verbiage to the clients
  • Ability to adapt quickly to changes that affect the department such as legislation and regulation amendments, internal practices, Internal department specializations and technical training that applies to the industry
  • Engage with clients and practitioners about medical cannabis, client registration, and Health Canada regulations
  • Maintaining a high level of communication between other departments in client care
  • Send and receive pertinent documents and correspondence
  • Troubleshoot and navigate registration account issues



  • Minimum Grade 12 diploma
  • Fluent in English (Verbal & Written)
  • Minimum 1 to 3 years of experience in a customer service
  • Administrative Assistant / Medical Office Assistant Certificate as strong asset
  • Proven analytical skills in a fast-paced environment
  • Strong diplomacy skills, Effective communicator (verbal and written)
  • Up to date on industry related information and processes regarding methods of consumption and legislation is considered a strong asset
  • Strong organizational skills and attention to detail
  • Exceptional computing skills (MS Office, Ample, Zendesk, Mac OS)
  • Experience in the Medical Cannabis industry an asset


We would like to thank all applicants, but only those selected for an interview will be contacted.


Aurora Cannabis Inc. is an Equal Opportunity Employer


Job Segment: Medical, Database, Healthcare, Technology

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