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Aurora is recruiting for an Information Services (IS) Support Analyst for our Sun facility located in Medicine Hat, AB. The successful candidate for this role will report directly to the Manager, Desktop Support, and will be a strong addition to our growing team. Working with other members of IS in various locations, as well as supporting employees in other departments throughout the organization, strong communication and organization skills are a necessity. As this is an evolving role, flexibility and the ability to accommodate and handle change is a must. Travel within the Medicine Hat area is required so the successful candidate must have their own vehicle.  

Note: For training purposes the successful candidate may be required to spend up to the first three weeks (approximately) of their employment at the Aurora Sky facility near Edmonton, AB, or, travelling between Sun and other Aurora facilities as necessary.


Main Responsibilities:

  • Act as an IS Support Analyst for our sites in Medicine Hat and Redcliff
  • Provide first call resolution on incoming incidents and service requests
  • Provide support for all workstation and software licensed by the organization
  • Configure and maintain workstations including imaging, software installations, data backup, and data recovery
  • Create and update user accounts as part of the beginning of service, end of service, and change of service processes for employees
  • Assist in managing and maintaining onsite infrastructure as required
  • Ensure workstations are configured to meet the needs of employees and comply with corporate policy
  • Configure and maintain the electronic, digital, mobile equipment, and devices
  • Manage and complete end-user requests through an enterprise ticketing system
  • Maintain quality process controls by following organization standards and policies
  • Ensure all employees are compliant with the IS department policies and procedures
  • Participate in global IS projects as required
  • Other duties may be assigned as necessary



  • Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration, or a related discipline
  • 3 to 5 years of experience in an IS support role
  • Previous experience with Apple products and Mac OS is preferred
  • Previous help desk experience is considered an asset
  • Experience with the Microsoft O365 suite of applications
  • Experience with Google G-Suite and Google Apps
  • Experience troubleshooting network and wireless issues is considered an asset
  • Application troubleshooting experience
  • Bilingualism is considered an asset


We would like to thank all applicants for their interest but only those selected for an interview will be contacted.


Aurora Cannabis Inc. is an Equal Opportunity Employer.

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