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COMMUNITY MANAGER

 

We are presently recruiting for a passionate self-starter for the role of Community Manager. This full-time position is based in the Toronto office and reports into the Director of Digital Marketing.

 

MAIN COMMUNITY MANAGER RESPONSIBILITIES:

  • Monitor and respond to consumer comments, questions, and feedback in a timely, professional manner across social platforms
  • Accountable for scheduling and posting organic and paid always-on and campaign materials
  • Escalate issues to brand team and PR team to streamline communications as applicable
  • Engage in daily social listening to monitor industry news, trends, competitor activity, and our brands
  • Monitor always-on and campaigns with the ability to analyze social performance and turn into actionable insights for brand teams
  • Report on data and KPIs for always-on and campaigns that ladder up to business objectives
  • Educate and update other departmental teams on latest social media and digital media best practices
  • Participate in social strategy planning including, but not limited to channel planning, communications planning, content planning, resourcing, playbooks, community management guidelines
  • Participate in internal and agency brainstorms and be a stakeholder at the table when generating ideas and discussing feedback
  • Develop copy and concepts for social content as required

 

JOB REQUIREMENTS:

  • Strong oral and written communication skills in English and French. Bilingualism is required.
  • Experienced with established platforms and have a curiosity for emerging platforms from both an organic and paid perspective
  • Passionate about providing excellent consumer experiences from resolving consumer issues to engaging with consumers in unique ways
  • Strong relationship builder who can collaborate with internal teams to consistently improve processes and communication workflows
  • Ability to adapt and customize voice across a portfolio of brands
  • Sound business judgment and instincts, developed analytical and decision-making skills

 

EDUCATION AND EXPERIENCE:

  • Minimum 3 years of experience in a community management role in marketing, sales, preferably in an agency environment
  • Knowledge within cannabis industry or another regulated industry is an asset
  • Customer service experience is an asset
  • Degree in Business, Communications, or Marketing is preferred
  • Experience with social management and listening platforms
  • Experience in social analytics platforms and Google Analytics

 

We would like to thank all applicants for their interest but only those selected for an interview will be contacted.

Aurora Cannabis Inc. is an Equal Opportunity Employer.

 

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