Senior Sales Operations Coordinator

Division: Consumer

Hours: 40 hours per week, Monday - Friday

Employment type: full-time permanent employment

Job location: Alberta, Saskatchewan, Manitoba, Ontario, or Quebec (remote opportunity)

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!

We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers.  We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.
 

Job summary

The Senior Sales Operations Coordinator ensures the successful and timely delivery of products to clients, while also providing vital support to management. This role effectively handles incoming orders, creates new ones, coordinates logistics, and tracks progress. Additionally, the coordinator works to promote distribution efforts and collaborates with key stakeholders to drive sales growth.  Sound interesting? Here is a little more…

 As the Senior Sales Operations Coordinator, you will be responsible for:

• Handles daily sales processing with strong attention to detail
• Enters, reviews and tracks orders
• Liaises with logistics and warehouse teams to ensure proper order fulfillment
• Processes order changes, cancelations, or additions
• Manages investigations on any order and shipping irregularities, including lost or late orders, coordinating heavily with the warehouse and third-party shipping providers
• Loading of weekly/monthly allocation requests across all channels and tracking
• Realtime delivery management and adjustment protocols (prioritization)
• Data management of CRM and Sage
• Profit/Margin provincial analysis
• Management of the Item Master/GTIN/Labels and their updates
• Report Generation – Allocation/PO/Deliveries/Adjustments/Perfect Order tracking
• Posts and codes sales invoices
• Pulls required sales reports for review and analysis
• Maintain Customer Details
• Provide weekly progress updates on all open orders to management team.
• Respond and resolve issues in a timely fashion, and ensures the team and clients are up-to-date on progress.
• Ad hoc duties as required
• Management of weekly inventory for allocation purposes
• Act as an integral partner to the sales team by identifying and clearly defining the key category and customer opportunities/risks that help shape strategies and sales tactics
• Assist in the creation of sales orders for the bulk and export channels as needed
• Support on-going national reporting and analysis to/for Senior Leadership
• Inventory management to minimize and avoid any product returns from the various provincial partners
• Collaboration with supply planning and operations to have the most efficient flow of manufactured goods from our facilities to our customers
• Tracking and reporting on sales penetration and velocities of Aurora’s portfolio to manage sku’s performance and identify gaps and opportunities to increase distribution and rate of sale
• Collaboration with sales team to align on national distribution targets for new and current skus on a monthly and quarterly basis to ensure Aurora is meeting their sales objectives
• Understanding of the Canadian retail landscape to support with strategic decision making to maximize distribution and revenue through key accounts and independence
• Development of robust national distribution reporting to hold sales and marketing accountable and to track KPI progress
• Ability to develop distribution insights and presentations for sales management and field sales teams
• Develop sales forecasts based on historical data, market trends, and sales targets.
• Collaborate with the sales team to adjust forecasts as needed.
• Assist in developing and implementing sales strategies.
• Provide analytical support for pricing, promotions, and product launches
• Identify areas for process improvement in the sales and distribution workflow.
• Implement solutions to enhance efficiency and effectiveness.
• Work closely with sales, external partners, marketing, logistics, and supply chain teams
• Coordinate with IT teams for data management and reporting tools

You’re the ideal candidate if you have…

• Minimum 1 year of experience in sales operations and related activities, with a solid understanding of how these functions interact with other systems and teams.
• Strong proficiency in Microsoft Office applications (especially Excel) & BI; working knowledge in ERP systems is preferred

Bonus Points if you also have …

• Exceptional organization, prioritizing, multitasking, and interpersonal skills
• High attention to detail and strong ability to problem solve
• Positive, self-starter attitude and a great team-player Amazing Customer Service – you live for it
• Detail – not only ensuring things are correct, but catching things before they happen, is something you get excited about.
• Building Relationships - you enjoy building, maintaining, and networking to support the growth of the business.

Why you’ll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!  

• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology. 

• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity.  Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).  

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!

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