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Aurora is recruiting for IT Support for our Vancouver office. The successful candidate for this role will report directly to the Director of IT Operations, and will be a strong addition to our growing team. Working with other IT team members in various locations, as well as dealing with other departments throughout the organization, strong communication skills are a must. As this is an evolving role, flexibility and the ability to accommodate and handle change is a must. Travel to Surrey and Burnaby is required so the successful candidate must have their own vehicle.


Main Responsibilities:

  • Configures and maintains all computers, (laptops and desktops) including provisioning through imaging from the network and manual install, and data backup and recovery
  • Ensures all computers are configured to meet the needs of employees within corporate policy
  • Setting up and updating employee signatures
  • Managing company servers
  • Managing the company’s electronic, digital, and cellular equipment and devices
  • Provides IT support for all computers and applications licensed by the company
  • Handles requests through a ticketing system and completes work orders
  • Monitors monthly cellular phone costs to minimize the over usage of data
  • Maintains quality process controls by following organization standards and policies.
  • Ensures all employees are in compliance with corporate IT policies and procedures
  • Participates in Global IT Projects
  • Adheres to organizational policies and procedures
  • Other duties may be assigned as deemed necessary



  • Certificate or College Diploma in Information Technology, Computer Engineering Technology, Systems Administration or related discipline
  • 1-2 years’ experience in IT
  • Previous experience with Apple products and Mac OS is preferred
  • Previous helpdesk experience is considered an asset
  • Experience with Google GSuite/Google Apps experience
  • Network troubleshooting experience
  • Wireless troubleshooting experience
  • Application troubleshooting experience
  • Bilingualism is considered an asset



We would like to thank all applicants for their interest but only those selected for an interview will be contacted.


Aurora Cannabis Inc. is an Equal Opportunity Employer.


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