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  • Ability to work in a fast-paced inbound document processing environment that requires extreme attention to detail.
  • Daily Update and create clients accounts in CRM database 
  • Maintain a high level of accuracy and confidentiality with client information 
  • Ability to manage various types of clients and demonstrate empathy 
  • Compliance to strict guidelines and regulations, and communicating these using approved verbiage to the clients 
  • Ability to adapt quickly to changes that affect the department such as legislation and regulation amendments, internal practices, Internal department specializations and technical training that applies to the industry 
  • Engage with clients and practitioners about medical cannabis, client registration, and Health Canada regulations 
  • Maintaining a high level of communication between other departments in client care 
  • Send and receive pertinent documents and correspondence
  • Other duties: handling phone inquiries


  • Minimum Grade 12 diploma 
  • Fluent in English (French is an asset)
  • Minimum 1 to 3 years of experience in a customer service role preferred
  • Administrative Assistant / Medical Office Assistant Certificate as strong asset 
  • Proven analytical skills in a fast-paced environment 
  • Effective communicator (verbal and written) 
  • Up to date on industry related information and processes regarding methods of consumption and legislation is considered a strong asset 
  • Strong organizational skills and attention to detail 
  • Exceptional computing skills (MS Office, Ample, Zendesk, Mac OS) 
  • Ability to pass and maintain a criminal record check 
  • Proficient understanding of ACMPR regulations is an asset but not a requirement 
  • Experience in the Medical Cannabis industry an asset 


We would like to thank all applicants for their interest but only those selected for an interview will be contacted.


Aurora Cannabis Inc. is an Equal Opportunity Employer.



Job Segment: Clerical, Medical, Social Media, Database, Administrative, Healthcare, Marketing, Technology, Bilingual