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SALES OPERATIONS COORDINATOR

The Sales Operations Coordinator ensures successful delivery of products to our clients in a timely fashion. This role effectively juggles incoming orders, creates new orders, coordinates logistics– all while tracking and providing regular progress updates to the team and clients.

 

MAIN RESPONSIBILITIES:

  • Handles daily sales processing with strong attention to detail
  • Enters, reviews and tracks orders
  • Liaises with logistics and warehouse teams to ensure proper order fulfillment
  • Processes order changes, cancelations, or additions
  • Manages investigations on any order and shipping irregularities, including lost or late orders, coordinating heavily with the warehouse and third-party shipping providers
  • Loading of weekly/monthly allocation requests across all channels and tracking
  • Realtime delivery management and adjustment protocols (prioritization)
  • Data management of CRM and Sage
  • Profit/Margin provincial analysis
  • Management of the Item Master/GTIN/Labels and their updates
  • Report Generation – Allocation/PO/Deliveries/Adjustments/Perfect Order tracking
  • Posts and codes sales invoices
  • Pulls required sales reports for review and analysis
  • Maintain Customer Details
  • Provide weekly progress updates on all open orders to management team.
  • Respond and resolve issues in a timely fashion, and ensures the team and clients are up-to-date on progress.
  • Assists in any other administrative and coordination duties, as required

 

JOB REQUIREMENTS:

 

  • Min 1 years’ experience in order management in an ERP and an understanding of how it relates to other systems and teams.
  • Strong proficiency in Microsoft Office applications (especially Excel); working knowledge in ERP systems is preferred
  • Experienced with coordinating various stakeholders at all levels in a professional and friendly manner
  • Strong written and verbal communication skills
  • Exceptional organization, prioritizing, multitasking, and interpersonal skills
  • High attention to detail and strong ability to problem solve
  • Positive, self-starter attitude and a great team-player Amazing Customer Service – you live for it.
  • Detail – not only ensuring things are correct, but catching things before they happen, is something you get excited about.
  • Building Relationships - you enjoy building, maintaining, and networking to support the growth of the business.

 

We would like to thank all applicants for their interest but only those selected for an interview will be contacted.

 

Aurora Cannabis Inc. is an Equal Opportunity Employer.

 

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